Hospitality Leadership

Hotel and restaurant business is about the details. Therefore, dreaming of having or running a hotel are two completely different things, though both aspects have one important thing in common: For having it you will need the people, who know how to run it. Investors often need the special know-how about hotels or restaurants, when they start to turn a dream into reality. theway provides that entirely: full-service consulting for newly planned hospitality locations or already running operations.

The market for hospitality consulting is huge, however, there are hardly companies that provide the whole package – from the analysis to business plans to run operations or train employees. 

To turn restaurants into profit centers it needs more than a nice menu and a good chef. Above all it is about to get the bigger picture of an operation and then identify the triggers that create this certain twist making guests come again. theway accompanies investors, hotel and restaurant owners as well as consumer brands, who want to open retail stores or online shops. 

Based on a clear strategy and defined key performance indicators the project plan is individually set up, containing a high-level summary, the expected results and a timeline with most important milestones.

Our pragmatic, yet sophisticated approach is divided in 3 major phases, which allows maximum transparency and comprehensibility for you. 

Step 1: Analysis

  • As-is-Status of your operation in general
    (catering company, restaurant, canteen ...)

  • Your current production processes

  • Your current logistic setup

  • Processes and resources procurement

  • Identification of conflict and problem zones throughout the entire operation

  • Inventory report presentation to the management board

Step 2: Concept Development


  • Product Offer Strategy

  • Production processes

  • Your current logistic setup

  • Processes and resources procurement

  • Pricing and negotiation strategy

Step 3: Implementation

  • Staff training

  • Quality Level Ensurance process

  • Control-to-improve mechanisms

  • Process implementation reports

  • Setup new pricing communication
    and procurement procedures